Terms and Conditions
Effective Date: 10/05/2025
Company Name: Raji Enterprise Kenya limited (“Raji”, “we”, “us”, “our”)
1. Introduction
These Terms and Conditions govern your access to and use of the Raji Buyer Seller Community platform (the “Platform”). By using the Platform, you agree to be bound by these Terms, our Privacy Policy.
2. Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Platform. Businesses must be legally registered and authorized to trade.
3. User Accounts
Users must create an account to access full platform features.
You are responsible for your account credentials.
All information provided must be accurate and current.
4. Marketplace Services
Raji provides a platform to connect buyers and sellers. Raji does not own or sell any products listed, nor is it a party to transactions made between users.
5. User Responsibilities
Sellers Must:
List items truthfully and accurately.
Fulfill orders and provide tracking when applicable.
Offer timely and respectful customer service.
Comply with laws of Kenya.
Buyers Must:
Pay for purchases promptly.
Provide accurate delivery information.
Communicate respectfully with sellers.
6. Prohibited Activities
You agree not to:
List illegal, counterfeit, or prohibited items under the laws of Kenya Violate intellectual property or third-party rights. Stolen property, Electronic equipment prohibited by the law Any goods, sale, distribution or advertising of which is prohibited by applicable legislation of the Republic of Kenya
Mislead other users or post false information.
Any goods, Services, Distribution or advertising of which is banned or restricted by the relevant authority of the Republic of Kenya.
Attempt to exploit or manipulate the platform.
If you notice any Illegal activity or promoting restricted item as per law’s , please contact or report to our team.
support@raji.co.ke
7. Fees and Payments
Raji does not charge any fees to buyers or sellers for using the standard features of the Platform.
Fees apply only to optional premium packages, which may include features like priority listings, promotional tools, or enhanced support.
All fees associated with premium packages will be disclosed prior to subscription or purchase.
Payment processing for transactions between users is handled via third-party providers( Payment Gateway providers) for more assistance sales@raji.co.ke.
8. Disputes
While Raji may offer assistance, all disputes are the responsibility of the buyer and seller. Users are encouraged to resolve conflicts amicably.
9. Termination
Accounts may be suspended or terminated for violating these Terms or engaging in prohibited behavior.
10. Limitation of Liability
Raji is not liable for:
Product issues, delivery delays, or payment disputes.
Loss of data, revenue, or business opportunities.
Indirect or incidental damages resulting from Platform use.
11. Governing Law
These Terms are governed by the laws of Kenya. Any dispute, controversy or claim arising out of or in connection to this contract, or breach, termination or invalidity thereof shall be settled by arbitration in accordance with the NCIA Arbitration Rules.